Privacy Policy — How taka11 Protects Your Data

1. Introduction

taka11 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every individual who visits or registers on our website at taka11.bio. This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the safeguards we have in place to protect it, and the rights you hold in relation to your data. This Policy applies to all services offered by taka11, including our online casino, sports betting markets, slot games, fishing games, and any promotional or customer support communications.

By registering an account on taka11 or by continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy forms part of the taka11 Terms & Conditions and should be read alongside that document.

2. Data Controller

taka11 acts as the data controller in respect of the personal data it collects from players and site visitors. This means we determine the purposes and means of processing your personal data. If you have any questions or concerns about how your data is handled, you may contact us in writing at the email address set out in the "Contact Us" section of this Policy. Please note that the email address provided is for written enquiries only and may not be used for real-time support requests.

3. Personal Data We Collect

We collect personal data from you in three principal ways: information you provide to us directly, information we collect automatically when you use the Platform, and information we receive from third parties in the course of verifying your identity or processing payments.

Information you provide directly:

• Full legal name and date of birth (required for registration and age verification).
• Email address and mobile phone number registered in Bangladesh.
• Residential address within Bangladesh.
• Payment account details, including bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with your account.
• Government-issued identification documents submitted as part of our Know Your Customer (KYC) process, such as your National Identity Card (NID) or passport.
• Communications and correspondence you send to our support team.
• Responsible gaming preferences, including any deposit limits, time-out requests, or self-exclusion instructions you provide.

Information we collect automatically:

• Device information including device type, operating system, browser type, and version.
• IP address and approximate geographic location derived from it.
• Session data including pages visited, time spent on each page, games played, bets placed, and in-session navigation patterns.
• Cookies and similar tracking technologies as described in Section 8 of this Policy.
• Log files recording your access to and use of the Platform, including error logs and security event logs.

Information received from third parties:

• Identity verification results from KYC service providers engaged to validate your identity documents.
• Payment processing information from mobile financial service providers (bKash, Nagad, Rocket, Upay) necessary to confirm the status of deposits and withdrawals.
• Fraud and risk signals from specialist screening services used to protect the integrity of the Platform.

4. How We Use Your Personal Data

taka11 processes your personal data on the basis of one or more of the following grounds: the performance of a contract with you, compliance with legal obligations, legitimate interests pursued by taka11, or your consent where we have specifically requested it. The table below summarises our key processing activities and their legal basis.

• Account registration and management Creating and maintaining your taka11 player account, verifying your eligibility, and enabling access to our games and betting markets. Legal basis: performance of contract.
• Payment processing Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining financial records in accordance with our obligations. Legal basis: performance of contract and legal obligation.
• Identity and age verification (KYC) Confirming that you are who you say you are and that you meet the 21+ age requirement before processing withdrawals or granting access to certain services. Legal basis: legal obligation and legitimate interests.
• Platform improvement and analytics Analysing how players interact with taka11 to improve game selection, page performance, and overall user experience. Legal basis: legitimate interests.
• Promotional communications Sending you information about relevant promotions, bonuses, and seasonal offers (e.g., Eid specials, BPL cricket offers) where you have not opted out of marketing. Legal basis: consent or legitimate interests.
• Fraud prevention and security Detecting and preventing fraudulent transactions, collusion, money laundering, and other prohibited activity on the Platform. Legal basis: legitimate interests and legal obligation.
• Responsible gaming Monitoring gaming patterns to identify indicators of problem gambling behaviour and to apply responsible gaming tools where appropriate. Legal basis: legal obligation and legitimate interests.

5. Sharing Your Personal Data

taka11 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your data with carefully selected categories of third parties where necessary to deliver our services or to comply with our legal obligations:

• Payment service providers (bKash, Nagad, Rocket, Upay) — to process deposits and withdrawals on your behalf.
• Identity verification providers — specialist KYC firms engaged to validate identity documents and screen against sanctions lists.
• Fraud and risk management providers — services that help us identify suspicious account behaviour and protect the financial integrity of the Platform.
• Game software providers — studios and aggregators (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) whose games are integrated into the taka11 Platform may receive pseudonymised session data required to deliver game functionality.
• Legal and regulatory authorities — where we are required by applicable law, court order, or other legal process to disclose your data.
• Professional advisors — lawyers, auditors, and accountants who are bound by professional confidentiality obligations and who assist us in operating our business lawfully.

Where we share your data with third-party processors, we require them by contract to process your data only on our instructions and to maintain appropriate technical and organisational security measures.

6. Data Retention

taka11 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes described in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. As a general guide:

• Account registration data and KYC documents are retained for a minimum of five years following account closure or the last transaction date, whichever is later, in order to meet anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bets, game results) are retained for a minimum of five years.
• Customer support communications are retained for a period of three years from the date of the last communication.
• Marketing preference records are retained until you withdraw your consent or for two years of inactivity, whichever is earlier.
• Technical log files and session data are retained for up to twelve months for security and debugging purposes.

Once retention periods have expired and there is no other legal basis for continued processing, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7. Data Security

taka11 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and taka11 servers.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Secure storage of KYC documents in encrypted form with restricted access.
• Staff training on data protection obligations and information security best practices.

While we take all reasonable steps to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights or freedoms, taka11 will notify affected users without undue delay using the contact details held on your account.

8. Cookies and Tracking Technologies

taka11 uses cookies and similar tracking technologies to enable core Platform functionality, enhance your experience, and gather analytics about how our site is used. Cookies are small text files placed on your device by your browser at our request.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These enable session management, login persistence, and basic security features. They cannot be disabled without impairing core functionality.
• Analytics cookies: Used to collect aggregated, anonymised information about how visitors navigate the Platform so that we can identify and fix usability issues and improve content. We use this data internally and do not share it in a form that identifies individual users.
• Functional cookies: Remember your preferences such as language settings, game filters, and responsible gaming tool configurations so that you do not need to re-enter them on each visit.
• Marketing cookies: Where you have consented, these allow us to present relevant promotional content based on your activity on the Platform. You may withdraw this consent at any time via your account settings.

You may control cookies via your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use certain features of taka11. Guidance on managing cookies is available in the help documentation of your browser.

9. Your Privacy Rights

As a taka11 player you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at the email address in Section 11. We will respond to all verified requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: If you believe any data we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: You may ask us to delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligation to retain certain records as described in Section 6.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is resolved.
• Right to data portability: Where processing is based on your consent or on contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based solely on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing based on our legitimate interests. We will then need to demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or that processing is necessary for the establishment or defence of legal claims.

10. Children and Minors

taka11 is strictly an adults-only platform. Our services are not directed at, and must not be used by, any individual under the age of 21. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to a person under the minimum age, we will immediately suspend that account, void any associated transactions, and securely delete the personal data in question in accordance with our legal obligations.

Parents and guardians who believe that a minor may have accessed taka11 services are encouraged to contact us immediately at the support email address below so that we can take prompt action.

11. Changes to This Privacy Policy

taka11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. We encourage you to review this Policy periodically. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way taka11 handles your personal data, please contact us in writing. Our dedicated privacy enquiries email is [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy-related written enquiries within two business days and to resolve them within a reasonable period thereafter. Our support team operates around the clock on Bangladesh Standard Time (BST, UTC+6).